How I Found the Best Logistics Company in India for My Small Business

My name is Kajal Kadam, and I run a small export business in Pune. I deal in handcrafted home décor items, and like many small business owners, I started with big dreams but ran into unexpected challenges very quickly.

The biggest struggle? Logistics.

When I first began shipping products overseas, I faced everything from late deliveries to surprise charges. I even lost a few clients because my shipments didn’t reach them on time. Nothing hurts more than investing months into an order only to have it ruined by poor coordination and delays.

Struggling with Unreliable Services

At the start, I worked with different logistics providers, hoping one of them would be consistent. Instead, I kept dealing with:

• Uncertain timelines that made planning impossible.

• Extra costs that showed up after I had already quoted my buyers.

• Poor communication, where updates were either late or unclear.

One particular incident still bothers me. A bulk order of wooden wall hangings meant for a European trade fair reached weeks late. The buyer canceled the next order, and I almost gave up on international exports.

A Recommendation That Changed Things

During this low point, a fellow exporter suggested I try Total Transport Systems Limited (TTSL). I was hesitant. By then, I had heard plenty of good promises from other companies that never matched reality. But my friend had been working with them for years and spoke highly of their consistency.

So I decided to test them out with one shipment. From my very first interaction, the difference was clear. The team listened carefully, understood my challenges, and gave me clear options that matched my shipment size and budget.

The Experience That Won Me Over

Here’s what stood out once I began working with them:

• Transparent pricing: No hidden costs. What they quoted was what I paid.

• Easy tracking: Their system let me monitor my shipment without repeated follow-ups.

• Timely delivery: My cargo reached Germany as scheduled, which felt like a huge relief.

• Responsive support: Whenever I had a question, I got a clear answer within hours.

Over time, I started trusting them with more shipments, from textiles to ceramics. Each order went smoothly, and I finally felt like I could focus on growing my business instead of worrying about every shipment.

Why This Matters for Businesses Like Mine

For small exporters, logistics isn’t just about moving goods. It’s about protecting client relationships. Every delay or miscommunication can damage trust, and once that’s gone, it’s hard to win back.

That’s why finding the right logistics partner matters so much. For me, TTSL turned out to be the best logistics company in India because they offered not just reliable services, but also the peace of mind I was missing before.

A Note for Fellow Exporters

If you’re reading this and facing similar struggles with your logistics, I completely understand how frustrating it can feel. I’ve been there. The good news is that the right partner can truly change your business journey.

I’m not saying what worked for me will be perfect for everyone. But if delays and hidden costs are holding you back, maybe give this approach a try. It worked for me, and it might help you too.