My Experience Navigating Logistics in India as a Small Business Owner

My name is Kajal Kadam, and I run a small export business in Pune. We create and ship handmade home décor items like wooden trays, pottery, and woven baskets. When I started this journey, I thought the hardest part would be managing production. But very soon, I discovered that the real challenge was logistics. The Struggles I Faced In the beginning, I worked with different logistics providers. I believed once the goods left my workshop, my job was done. Unfortunately, it was just the start of my worries. Some of the biggest problems I faced were: Late deliveries , which frustrated my overseas clients Unexpected costs , that ate into my margins Lack of updates , leaving me anxious about whether my cargo was stuck or moving One incident was especially painful. A shipment meant for a trade fair in Germany was delayed by weeks. My client missed the event entirely and canceled future orders. That single failure made me question if my small business could even survive. Discov...